Welcome to Mê Xỉu 💚
We want you to enjoy every sip of your order.
Because our products are food and beverage items, we currently do not accept returns for opened or used products.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product and packaging
- A short description of the issue
📧 Support Email: support@mexiutea.com
Depending on the situation, we may offer:
- A replacement
- Store credit
- Or a refund
Non-Returnable Items
For food safety reasons, we cannot accept returns for:
- Opened beverages
- Used products
- Orders damaged after delivery
- Incorrect shipping addresses provided by customers
Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, cancellations are no longer possible.
Refund Processing
If a refund is approved, it will be sent back to your original payment method.
Please allow 3–10 business days for the refund to appear depending on your bank or payment provider.
Questions?
If you have any questions about your order, feel free to contact us anytime.
Thank you for supporting Mê Xỉu 💚
