Welcome to Mê Xỉu 💚

We’re committed to delivering your drinks safely, quickly, and in the best condition possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

During busy periods, holidays, or product launches, processing times may be slightly longer.


Shipping Time

Estimated delivery times:

  • California: 1–3 business days
  • Other U.S. states: 3–7 business days

Shipping times may vary depending on carrier delays, weather conditions, or high shipping volume periods.


Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may occasionally offer:

  • Free shipping promotions
  • Local delivery options
  • Limited-time shipping discounts

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.


Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the package and products
  • A short description of the issue

📧 Support Email: support@mexiutea.com


Shipping Delays

While we do our best to ensure timely delivery, Mê Xỉu is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping addresses
  • Lost or stolen packages after confirmed delivery

Address Accuracy

Please double-check your shipping address before placing your order.

Mê Xỉu is not responsible for orders shipped to incorrectly entered addresses.


Questions?

If you have any questions about your order or shipping status, feel free to contact us anytime.

We truly appreciate your support and can’t wait for you to enjoy your drinks 💚